Returns Overview

Not feeling it? No worries!

We get it, sometimes an item just isn't your vibe. Welcome to the Femme Luxe Returns Portal. We've taken the stress out of the returns process with our ultra simple 5-step returns recipe. Returning your order is quick and easy using Royal Mail.

5-Step Returns Recipe

1. Head to your nearest Post Office branch or Royal Mail Customer Service Point in over 12,500 locations. Not sure where yours is? Find your local Royal Mail drop spot!

2. No printer? No problem, we're paperless! Create a quick QR code and follow the instructions.

3. Hang tight for your refund, which will be processed within just 10 days.

4. Please note that £3.50 will be deducted from your refund for delivery charges*

5. Keep your postage receipt in a safe place (just in case!). Then, you're all set and ready for that refund.

The Small Print Stuff

Keep It Quick - Don't hang around on us for too long! Items must be returned within 14 days of receipt. Not sure when your receipt date is? Check with your courier service, who should be able to give you a heads up on the exact date.

Keep It Intact - Make sure that your item(s) are still in their original condition and packaging with the tags attached. Watch out for any signs of damage. We know that your tan looks gorgeous, but sadly we won't be able to accept items with make-up, false tan, deodorant or any other kinds of stains. Our advice, girl to girl? Try on your haul when you're not wearing any of these!

Keep It Chill - Returns can take up to 14 working days to be fully processed. Hang in there while we get your refund over to you. Still haven't heard from us after that? Hit up our customer service department who will hunt down the latest updates on your refund.

*If you return your order within the allowed time, we'll give you a refund for the items you bought and the standard delivery fee you paid. But if you paid extra for next day delivery or any premium Saturday/Sunday delivery, we'll only refund the standard delivery fee. Keep in mind, if you return some items but keep others, you might not get a refund for the delivery fee. Also, the refund might come in two parts—one for the items' costs and another for the standard delivery charge.

Need more info? Take a deep dive into our full returns process on our Returns FAQ page!